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Shipping

MOSSÉE  Shipping

Shipping Within Australia (Free Shipping)

Mossée is proud to offer Free Standard Shipping Australia‑wide on all orders, with no minimum spend.

 

Processing Times

All orders are processed within 1–2 business days. During peak periods or promotional events, processing times may be slightly extended.

 

Delivery Timeframes

  • Standard Shipping (Free): 3–7 business days
  • Express Shipping (Optional Upgrade): 1–3 business days

Delivery timeframes may vary depending on your location and courier network conditions.

International Shipping

Mossée currently ships to New Zealand only but will expand to include other international destinations in the future.

 

Delivery Timeframes

International delivery typically takes 7–21 business days, depending on the destination and customs processing times.

 

Duties & Taxes

International customers are responsible for any import duties, taxes, or customs fees charged by their local authorities.

Order Tracking

Once your order has been dispatched, you will receive a confirmation email with your tracking number. You can track your parcel at any time via the Australia Post’s online tracking portal.

Delivery Issues

If your parcel is delayed, lost, or arrives damaged, please contact our customer care team at enquiry@mossee.com.au within 10 days of the expected delivery date. We will work with the courier to resolve the issue promptly.