Returns & Refunds

We want you to love your MOSSÉE pieces. If something isn’t quite right, you may request a return within 30 days of receiving your order.

To be eligible for a return, items must be:

• Unworn, unwashed, and in original condition;
• Free from makeup, perfume, deodorant, or wear marks;
• With all original tags and packaging attached;
• Not a final‑sale or clearance item.

For hygiene and safety reasons, the following cannot be returned or exchanged:

• Earrings and pierced jewellery;
• Hair accessories (including headbands);
• Sale items marked “Final Sale”.

We currently offer size and colour exchanges for the same product, subject to availability. If the requested item is unavailable, a store credit or refund will be issued instead.

Once your return is received and inspected, we’ll notify you of approval. Approved refunds are processed to your original payment method within 3 – 7 business days. Shipping fees are non‑refundable unless the item is faulty.

If you receive a faulty, damaged, or incorrect item, contact us within 7 days of delivery. Please include your order number and clear photos so we can resolve it quickly.

• Customers are responsible for return shipping costs for change‑of‑mind returns.
• MOSSÉE covers return shipping for faulty or incorrect items.
• We recommend using a trackable service, as we cannot refund items lost in transit.

Email our support team at enquiry@mossee.com with:

• Your order number
• The item(s) you wish to return
• Reason for return
• Photos (if faulty)

We’ll reply with return instructions and your RMA number.