Order cancellations must be made in writing, quoting your order number, within 7 working days from the date of order.
If however your order has already been processed, you will need to return the order to us. Please read the Return or Exchange an item section below for more information.
MOSSÈE Pty Ltd will accept returns for wholesale orders only in the circumstance of manufacturer's defects, or in the case of a shipment containing the wrong sizes or styles from the original purchase order.
Request for exchange must be notified to MOSSÈE within 14 days after the date of delivery by emailing enquiry@mossee.com.
If you are not completely satisfied with your purchase, exchangeable goods must be approved for return. We will endeavor to replace any unsuitable items to the best of our ability within reason.
Returned goods must have swing tags still attached, must not have been worn and must be in the condition that they were received in. All garments must be returned in the packaging that they were received in at the expense of the purchaser.
Garments that do not have original swing tags are not eligible for return.
MOSSÈE cannot take responsibility for incorrect sizes, unsuitability and change of mind or any other particulars. The choice of order is the responsibility of the purchaser. Questions are encouraged and may be directed enquiry@mossee.com.
Please select carefully as we do not refund.
For return or exchange please notify us in writing and send both the invoice and parcel to:
MOSSÈE Pty Ltd
A10/1-7 Mann Street,
Chatswood, NSW 2067
Australia
For New Zealand customers:
MOSSÈE Pty Ltd
Unit 3, 197 Montgomerie Road
Airport Oaks, Auckland
New Zealand
If the item you received is faulty, please contact customer care on enquiry@mossee.com and your order number, your name and address, details of the product and the reason for return, and whether you require a refund or a replacement. We will then advice on how to proceed with the return. You have 30 days from receipt of the faulty item to return it to us.